Privacy Policy

1. INTRODUCTORY CLAUSE:

This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under and as the same may be amended from time to time. Being a system generated electronic record; it does not require any physical or digital signature.

You have arrived at www.2op.ai, a website owned and operated by Health Assure LLC (hereinafter referred to as “Company” or “2OP” or “We,” “Our” or “Us”), a company incorporated having its registered office at Registered Office Address: 7101 Fairway Dr, Palm Beach Gardens Fl 33418, USA.

The use of any graphics, layout, logo, audio clips, sounds, pictures, videos, animation, designs, product, service, feature text, images, icons, data, software, trademarks, trade dress, or any other intellectual property and other such related material (to be called as “Materials”) available through www.2op.ai (hereinafter referred to as “Website”) is owned by Health Assure LLC.

By accessing or registering or using our Website from any computer, computer device, mobile, smartphone or any electronic device or through any software system designed to support or permit interaction with our website or its functionality over a network, the user (whether natural or legal person) (hereinafter referred to as “User” or “You” or “Your”) expressly agree to be bound by the Website’s Terms and Conditions (hereinafter referred to as the “Terms and Conditions”).

Please also read our Privacy Policy, which describes how we may use certain information that we collect when you use the Website. If, for any reason, you do not agree to these Terms and Conditions, Privacy Policy and/or other Website guidelines and policies (guidelines and policies are hereinafter collectively referred to as “Other Policies”) as would be available for you from time to time on website, and do not wish to be bound by them, please do not use the Website in any way whatsoever. By using any product, service or features available through this website, you are indicating to us that you have read, acknowledged and understood as well as fully agreed, to be bound by the Terms and Conditions, Privacy Policy and all Other Policies, irrespective or notwithstanding whether you register with or use the Website or create an account with us or not.

2. ABOUT WEBSITE AND SERVICES:

2OP provides for the website for health Consultancy as second Opinion between Doctor and User for their convenience (to be referred to as ‘Website’ hereinafter) and is thus only an intermediary under the ambit of Information Technology Act, 2000.

2OP is a pioneering platform designed to connect patients globally with renowned medical specialists for reliable and convenient second opinions. We aim to empower individuals with the knowledge and confidence to make informed healthcare decisions by providing easy access to world-class medical expertise.

The website can be utilized to search for Doctors and their services for online health Consultancy as second opinion and Users can interact with the Doctors for transaction that would be exclusively between them to which 2OP cannot be held responsible for.

All contractual terms offered by Doctor and to be agreed upon by Users would constitute an agreement between the Doctor and the User to which 2OP has no responsibility. The terms may include but not limited to Consultancy fee, payment methods, opinion, prescription etc.

We do not practice medicine nor provide medical consultations. We offer a technology platform and infrastructure that enables you to connect with participating medical practitioners listed on our Service. Our messaging or communication facilities are designed to facilitate consultations with medical practitioners recommended to you.

Medical practitioners listed on our Service have entered into contracts with us and have represented themselves as duly qualified to practice medicine in India. While we make reasonable efforts to verify these representations, we are not responsible for any misrepresentation or fraud by the medical practitioners. We do not endorse or recommend any medical practitioners, nor do we make any representations or warranties regarding the quality of the medical services they may provide.

The use of our Service does not create a doctor-patient relationship between you and us. All medical consultations are provided directly by the medical practitioners you consult with, who are solely responsible for complying with all applicable professional requirements. They are also solely liable for the medical consultation, advice, diagnosis, or treatment they provide. We are not responsible or liable for any defects or deficiencies in the medical consultation, diagnosis, or treatment recommended by any medical practitioner.

2OP does not make any representation or warranty as regard to legal title, creditworthiness, identity, etc) of any of its Users including Users and Doctors. 2OP is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of advice offered by Doctors.

Our Mission

Our mission at 2OP is to bridge the gap between patients and top-tier medical experts, ensuring that everyone, regardless of their location, can access high-quality medical advice. We strive to offer a seamless, confidential, and efficient service that empowers patients to make informed decisions about their health.

Services Offered

Expert Medical Opinions: We provide second opinions on a wide range of medical conditions, leveraging our network of highly experienced medical specialists.

Convenient Access: Our website allows patients to obtain second opinions without the need for travel, ensuring comfort and convenience.

Confidentiality: We adhere to strict privacy standards to protect our patients' information, complying with all relevant regulations.

How It Works

1. Schedule an Appointment: Visit our website and navigate to the "2nd Opinion" service page. Choose a convenient date and time for your appointment.

2. Provide Background Information: Upload your medical records and relevant documentation securely before the scheduled appointment.

3. Join the Video Call: Receive a secure video call link via email and join the consultation at the appointed time.

4. Consultation with an Expert: Discuss your concerns, ask questions, and receive a comprehensive analysis from our experienced medical specialist.

5. Receive a Detailed Report: Obtain a detailed report summarizing the expert's evaluation and recommendations.

6. Follow-up Support: Access further assistance via email or phone for any additional questions or clarifications.

3. CHARGES:

Membership on the Platform is free for Users. 2OP does not charge any fee for browsing on the Platform. 2OP reserves the right to change its policy regarding charges from time to time. New services can be introduced from time to time by 2OP and modification of some or all of the existing services offered on the Platform can also be done at 2OP’s sole discretion (Which may or may not be charged). User need to pay consultation charges for consulting the concerned doctor. Payment can be made via Credit cards, wire transfers, PayPal other leading payment gateways. If customer cancels approved and agreed appointment no refund shall be given to the User. In case any cancellation made by the 2OP or Doctor, 100% refund will be given to User with 30 days.

4. ACCEPTANCE OF TERMS, ETC.:

These Terms and Conditions is in the form of an electronic and legally binding contract that establishes the terms and conditions that you have accepted before using the website or any part thereof. These include our Privacy Policy and Other Policies as applicable as well as other specific policies and terms and conditions disclosed to you in case you avail any subscription or any additional features, products or services we offer on or through the website, whether free or otherwise, including but not limited to terms governing features, billing, free trials, promotions and discounts. Such special terms shall be deemed to have been incorporated into these Terms and Conditions and shall be considered to be a part and parcel of these Terms and Conditions.

Use By using the website, you hereby unconditionally consent and accept to these Terms and Conditions, Privacy Policy and Other Policies. To withdraw such consent, you must immediately cease using the website and terminate your account with us if any.

You are requested to keep a physical copy of these Terms and Conditions and all other referred policies herein for your records.

You consent to have these Terms and Conditions available on websites and all notices provided to you in electronic form. Every time you use the website, you confirm your agreement with these Terms and Conditions, Privacy Policy and Other Policies.

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the Terms of Use at any time and without any prior written notice to you. It is your responsibility to review the Terms of Use periodically for updates/changes. Your continued use of the website following the changes will mean that you accept and agree to the revisions. As long as you comply with these Terms and Conditions, we grant you a personal, non-exclusive, non-transferable, and limited privilege to use our website.

5. RIGHTS OF 2OP:

The ‘Materials’ as stated above (excluding any applicable third-party materials), is the property of 2OP and is copyrighted and protected by applicable laws regarding Intellectual Property Rights worldwide. You hereby agree to comply with all laws regarding Intellectual Property Rights worldwide in your use of website and to prevent any unauthorized copying of any Materials. 2OP does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information.

6. USER ELIGIBILITY:

Use of website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Website and shall not use the website.

As a minor if you wish to use the website, such use may be made by your legal guardian or parents on the website. 2OP reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to notice or discovered that you are under the age of 18 years.

7. USER ACCOUNT, REGISTRATION, PASSWORD, AND SECURITY:

You agree to (a) provide accurate, current, and complete information about yourself as may be prompted by any registration forms on the website ("Registration Data"); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data, and any other information you provide to the 2OP, to keep it accurate, current and complete; and (d) be fully responsible for all use of your account and for any actions that take place using your account. You shall be responsible for maintaining confidentiality of your user name/display name and the password including OTP as may be applicable.

You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms and Conditions, we shall have the right to indefinitely suspend or terminate or block your access to website and to refuse to provide you with access to it.

You shall be solely responsible and liable for maintaining the utmost privacy and confidentiality of your log-in details as well as for any and all activities that occur under your log-in. You agree to immediately notify 2OP of any unauthorized use / breach of your password or account; and to ensure that you exit from your account at the end of each session.

8. WARRANTIES:

You represent and warrant that: (i) you have the legal right and capacity to enter into these Terms in your jurisdiction and to comply with these Terms; (ii) all information you provide to us is true, accurate, complete and current; and (iii) you hold and will continue to hold all rights necessary to enter into and perform your obligations under these Terms.

9. USER RIGHTS AND LIMITATIONS:

a) As long as user comply with these Terms and Conditions, the user has a nonexclusive, nontransferable, limited, and revocable right to use the website solely for user's personal, non-commercial use. The user will not use the Site for any other purposes, including any commercial purpose, without prior written consent of 2OP. The user represents, warrants, and agrees that no materials of any kind submitted through the user's account or otherwise posted, transmitted, or shared by the user on or through the website, will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory, or otherwise unlawful material. The user also agrees to use the website in a manner consistent with all applicable laws and regulations.

b) The user agrees not to use the website or to authorize any other person to use the website to:

use any robot, spider, rover, scraper, or any other data mining technology or automatic or manual process to monitor, cache, frame, mask, extract data from, copy or distribute the Company Materials (except as may be a result of standard search engine or Internet browser usage);
cause the website, or any portion thereof, to be framed in such a way that the website, or any portion thereof, appears on the same screen with a portion of another website or app;
harvest or collect email addresses or other contact information of other users from the website by electronic or other means for any reason including sending unsolicited emails or other unsolicited communications;
use the website in any prohibited or unlawful manner or in any other manner that could damage, disable, overburden or impair the 2OP;
use automated scripts to collect information from or otherwise interact with the website;
upload, post, transmit, share, store, or otherwise make available any content that the 2OP deems to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, racist, or otherwise objectionable, including the weights and other sensitive personal information of its users without such user’s written permission;
register for more than one user account, register for a user account on behalf of an individual other than yourself, or register for a user account on behalf of any group or entity;
impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age, or your affiliation with any person or entity;
upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
upload, post, transmit, share, store or otherwise make publicly available on the site any private information of any third party, including, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers;
upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
intimidate or harass other Users;
upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
use or attempt to use another's account, service, or system without authorization from the 2OP, or create a false identity;
upload, post, transmit, share, store or otherwise make available content that, in the sole judgment of 2OP, is objectionable or which restricts or inhibits any other person from using or enjoying the Site, or which may expose the Company or its users to any harm or liability of any type;
manipulate your weight in short-term ways that violate our Guidelines for Losing Weight Safely, including engaging in rapid hydration or dehydration, binging, purging, and/or weight-loss surgery;
copy or adapt the source or object code of the website’s software, HTML, JavaScript or other programming code;
reverse engineer, decompile, reverse assemble, modify or attempt to discover any source code that the website creates to generate its web pages or any software or other products or processes accessible through the website.

10. PROFANITY POLICY:

2OP prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. This policy extends to your submissions, postings and all other areas of the website that another user may view. We allow users to ‘blur’ out the bulk of the offending word with asterisks (i.e., s*** or f***). Please report any violations of this policy for review.

If a feedback comment; or other communication made by any users contain profanity, please review our feedback removal policy and submit a request for action/removal. 2OP shall have right to take action against such action including removal, suspension, banning the user to use the website.

11. THIRD PARTY LINKS AND CONTENT:

There may be links available on website or from the communications you receive from us, which may lead you to third party web sites or applications. Such third-party content is not at all controlled, maintained or endorsed by us. Accessing those third-party sites or applications requires you to leave our Application. You expressly acknowledge and agree that we are in no way responsible or liable for any of those third-party sites or applications, including, their content, policies, failures, promotions, products, services, actions and/or any damages, losses, failures or problems caused by, related to or arising from those third parties or their sites.

Your communication and dealings of all kinds with third party whom you found on or through our website, including any representation, payments or warranties associated with such dealings are solely between you and the third party. We encourage and suggest you to review all policies, rules, terms and regulations, including the privacy policies and terms of use of each and every such third-party site or application that you visit.

12. DISCLAIMER OF WARRANTIES:

WE HOPE THAT THE WEBSITE WILL FUNCTION PROPERLY HOWEVER, YOUR ACCESS TO AND USE OF OUR WEBSITE IS AT YOUR SOLE RISK.

THE WEBSITE IS PROVIDED ON “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS. ANY HEALTH-RELATED INFORMATION IS PROVIDED TO ENHANCE YOUR EXPERIENCE, BUT IS NOT INTENDED TO CONSTITUTE MEDICAL ADVICE OR DIAGNOSE, TREAT, CURE, OR PREVENT ANY MEDICAL CONDITION. IF YOU HAVE QUESTIONS ABOUT YOUR HEALTH OR TREATMENT, PLEASE CONTACT YOUR PHARMACIST OR OTHER MEDICAL PROFESSIONAL. ALTHOUGH 2OP HAS TAKEN REASONABLE PRECAUTIONS TO ENSURE NO VIRUSES ARE PRESENT ON THE WEBSITE, 2OP ACCEPTS NO RESPONSIBILITY FOR ANY LOSS OR DAMAGE INCLUDING THAT FROM VIRUSES ETC., ARISING FROM THE USE OF THE WEBSITE OR ITS CONTENTS.

Therefore, to the fullest extent permissible by law, we (including our officials, representative, licensees and assignees) hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:

a) The functions, features, or any other elements on, or made accessible through the website or any product, services, or instructions offered, referenced or linked through our website including all materials as well as servers that make them available are free from any harmful components (including but not limited to Viruses, Trojan horses, and other technologies that could adversely impact your Device);

b) Whether any information or instructions available on website are fully accurate, complete, correct, adequate, useful, timely, or reliable;

c) Whether any defects to the website will be repaired; and whether your use of the website is lawful in any particular jurisdiction.

13. LIMITATION OF LIABILITY:

UNDER NO CIRCUMSTANCES WILL 2OP BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND TO YOU, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to 2OP. The foregoing limitations of liability will apply even if any of the events or circumstances were foreseeable and even if 2OP was advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action of contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the website or its software).

14. INDEMNIFICATION:

You agree to indemnify, defend and hold 2OP harmless from and against any and all claims, damages, losses, costs, liabilities, judgments, settlements and expenses, including reasonable attorneys’ fees, resulting from: (a) your user content; (b) your use of the website and its services; (c) your breach or alleged breach of these Terms; (d) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, all regulatory, administrative and legislative authorities; (e) information or material transmitted through your device used to access the website, even if not submitted by you, which infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy or other right of any person or defames any person; or (f) any misrepresentation made by you.

You will cooperate as fully required by 2OP in the defence of any claim. Notwithstanding the foregoing, 2OP retains the exclusive right to settle, compromise and pay any and all claims, demands, proceedings, suits, actions or causes of action that are brought against it.

15. TERMINATION AND MODIFICATIONS:

Modifications:

We reserve the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any website ‘Materials’ available on the website and to even stop all activities associated with it, with or without notice. You agree that we will not be liable to you or to anyone else for any modification, suspension or discontinuance of the website or any part or services thereof.

Termination:

We reserve all rights to terminate your access to website if it ever comes into our knowledge by any means that any terms and conditions as laid down in this document is being violated in any way by you. If we terminate your access to the website, or if we so demand, all rights granted to you under these Terms and Conditions will stop immediately, and you agree that you will immediately: (a) stop using the website and forfeit any stamps or other virtual items that remain in your account; (b) remove any links that you created with respect to the website; and (c) destroy all our ‘Materials’ obtained from the website and all related documentation.

16. TERRITORIAL RESTRICTIONS:

The information provided on the website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

17. PRIVACY:

We view protection of your privacy as a very important principle. We understand clearly that you and your personal information is one of our most important assets. We store and process your information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Other ways in which we can use your information is provided in our privacy policy. Our current Privacy Policy is available at _http___(weblink)_________________. We suggest you to go through the privacy policy as well. If you object to your information being transferred or used in the above stated ways, please do not use website.

18. NOTICES:

All legal notices or demands to or upon 2OP shall be made in writing and sent to it personally, by courier, certified mail, or facsimile to the following entity and address (Address of legal branch). The notices shall be effective when they are received by 2OP in any of the above-mentioned manner.

All legal notices or demands to or upon a user shall be effective if either delivered personally or sent by courier or certified mail or by facsimile or email to the last-known correspondence, fax or email address provided by the user to 2OP or by posting such notice or demand on an area of the platform that is publicly accessible without a charge. Notice to a user shall be deemed to be received by such user if and when, a) 2OP is able to demonstrate that communication, whether in physical or electronic form, has been sent to such user, or b) immediately upon 2OP posting such notice on an area of the Platform that is publicly accessible without charge.

19. MANDATORY ARBITRATION AND WAIVER OF CLASS ACTIONS:

PLEASE READ THIS SECTION CAREFULLY. IT PROVIDES FOR THE USE OF BINDING ARBITRATION TO RESOLVE CERTAIN DISPUTES BETWEEN USER AND 2OP AND PROVIDES FOR A WAIVER OF CLASS ACTIONS.

The Arbitration and Conciliation Act, 1966 governs the interpretation and enforcement of this arbitration provision. You and 2OP both waive the right to a trial by judge or jury and to participate in any class action, in a court or in arbitration, with respect to any claim or dispute covered by this provision. Except as specifically provided below, all disputes, controversies or differences which may arise between the parties stated above hereto out of or in relation to or in connection with this agreement shall be finally settled by binding arbitration in (Place of arbitration) in accordance with the law related to arbitration in India and shall not involve any class action in a court or in arbitration. You acknowledge that that you have been advised that you may consult with an attorney in deciding whether to accept these Terms with their obligation to arbitrate and their waiver of class actions and of trial by judge or jury before mandatory arbitration. The place of arbitration shall be (Place of Arbitration).

This agreement to arbitrate shall not apply, at the option of the 2OP, to the extent you have in any manner violated or threatened to violate the 2OP’s intellectual property rights (for example, trademark, trade secret, copyright, or patent rights), and the 2OP may seek injunctive relief in court to prevent unauthorized use of such rights and shall not be required to arbitrate such dispute.

20. GRIEVANCE OFFICER:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Manoj Sharma
Email ID: info@2op.ai
Contact Number: 00358407726142

21. MISCELLANEOUS:

Entire Agreement: These Terms and Conditions constitutes the entire agreement between you and us regarding the subject matter hereof, and replaces and supersedes any and all prior agreements/ understandings/correspondences, whether written or oral, between you and us.

Survival: Termination or suspension of your account shall not affect those provisions hereof that by their nature are intended to survive such termination or suspension.

Governing Law and Jurisdiction: These Terms and Conditions shall be governed and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of any competent courts situated at ____________________.

Assignment: These Terms and Conditions are personal to you. You cannot assign your rights or obligations hereunder, whether partly or fully, to anyone. On the contrary, we may assign our rights and duties under these Terms to any party at any time without any notice to you.

Severability: If any provisions of these Terms and Conditions are held invalid or unenforceable under applicable law, such provision will be inapplicable, but the remainder will continue in full force and effect.

Waiver: No waiver of any term, provision or condition of these Terms and Conditions whether by conduct or otherwise in any one or more instances shall be deemed to be or construed as a further or continuing waiver of any such term, provision or condition or of any other term, provision or condition of these Terms and Conditions.

Injunctive Relief: You agree that in the event you incur any damages, losses or injuries that arise out of our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of the web site, property, product, service, or other company materials owned or controlled by the company parties, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any web site, property, product, service or other company materials owned or controlled by the company parties or any and all activities or actions related thereto.

Please contact us through email on info@2op.ai or at (2OP’s registered office address) for any questions or comments (including all inquiries unrelated to copyright infringement) regarding 2OP’s website.

You agree that these Terms will not be construed against us by virtue of our having drafted them.

THANKS FOR TAKING THE TIME TO READ THIS DOCUMENT. WE HOPE YOU ENJOY USING THE SERVICES OF 2OP!